Glossary

Glossary of definitions

Service Level Agreement

A contract or agreement offered by a service provider that defines the expected level of service, responsibilities, priorities, and guarantees regarding availability, performance, and other aspects of the service.

Slack

Slack is a cloud-based service for team collaboration (chat, voice, video, screensharing, etc).

Software-as-a-Service (SaaS)

Sofware-as-a-Service is a form of a cloud services platform, whereby the computing platform (operating system and associated services) is delivered as a service over the Internet by the provider.